VoIP reliability is crucial for maintaining seamless communication, as any downtime can lead to significant disruptions in business operations. By choosing a robust VoIP solution and ensuring proper network management, businesses can minimize the risk of interruptions, maintaining consistent and dependable communication across all channels.

As businesses strive to improve efficiency and communication, VoIP services have become an essential tool – after reading the above you can clearly see why. VoIP offerings at CTA are tailored to meet the needs of businesses across the Wichita area. With the new fiscal year on the horizon, it’s the perfect time to explore your tech options to ensure smooth operations.

While our services are adaptable to any business, we are very well versed in supporting clinics, offices, mechanic shops, dental practices, and other small to medium Kansas businesses —especially those without a big technology budget.

Today, we’re diving into the question, “Is VoIP reliable?” and sharing important information for business owners.

What is VoIP?

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Before delving deeper into the reliability of VoIP services, it’s helpful to understand what it means.

VoIP is an acronym that stands for voice-over-internet protocol. It serves as a phone alternative to landlines for businesses, allowing you to make phone calls, as well as perform other voice-based services, via your business’s internet connection instead of relying on a traditional landline system.

Thankfully, this type of communication for businesses has become much more effective and reliable since the expansion and improvement of broadband internet access, along with improved software and high-speed data networking equipment.

Is VoIP Reliable for Business?

To put it most simply, yes, VoIP is very reliable. The reliability of VoIP is based on two main factors, which allow it to be an extremely advantageous option for today’s businesses. The advancements that impact reliability are as follows:

Advancements in Internet Technology: The rise in high-speed broadband internet has led to more reliability through VoIP. In fact, today’s 5G Wi-Fi, fiber, and cable provide the necessary bandwidth for lower latency, allowing for HD VoIP calls and crystal-clear connection without network jitter or drops.

Cloud-Based Infrastructure: VoIP provides leverage to geographically diverse data centers instead of being confined to just a one-premise system. This basically means that if the outage impacts one data center, calls are then rerouted to other locations, which allows the connection to be kept up to 99.99% of the time.

How VoIP Compares to Landlines

Landlines have long since been considered the gold standard for reliability for nearly any business. However, with the advancements in technology utilized by VoIP connections, this type of phone service and connectivity can be even more reliable than traditional landlines. VoIP calls can be rerouted via the internet, and calls can be received on any device. In fact, VoIP technology has actually surpassed traditional landlines in these few key areas:

Ability to Reroute and Avoid Downtime: VoIP solutions, as mentioned above, have redundant data centers that reroute calls when there is downtime affecting connectivity. Landlines, on the other hand, rely on physical infrastructure that cannot be easily bypassed during service outages. This leads to downtime that can cost precious time and money.

Connectivity No Matter What: In addition, VoIP allows for rerouting to alternative devices, keeping employees connected even during emergencies. Of course, landlines can be severely negatively impacted by emergencies like natural disasters that can lead to connectivity issues and downtime for a business, which can, again, obviously, be quite costly.

Improved Costs: It’s understandable as a business owner to always look at the cost factor for any service. VoIP systems are typically more affordable than traditional landlines and the services involved. Unlike landline service, which can vary in pricing and be impacted by long-distance or international calls, which can be extremely expensive per minute. Also, the system itself requires expensive hardware. VoIP typically offers either a price per user or a flat monthly rate.

Increased Call Quality: VoIP features a variety of superior characteristics that give it superior quality and clarity when compared to landlines. Dropouts, echoing, static, and other issues simply aren’t part of modern VoIP services that use noise cancelation and HD voice codecs.

Ability to Make Affordable International Calls: Businesses today sometimes involve communication with international companies. VoIP service is much more affordable when calling internationally, which is a high per-minute rate on a landline.

Increased Security: Last but certainly not least, VoIP services are made to adhere to stringent security standards, offering encryption protocols and ensuring that all certifications like PC-DSS and HIPAA standards are met, which is immensely important in the medical and dental fields.

Meets Flexibility Requirements: Since VoIP is internet-based, it doesn’t have to be tied to a physical location. This means that remote work environments are made a great deal easier as there are no physical limitations on the services. However, it should be noted that these services are not applicable to in-home businesses but are designed to be tied to a brick-and-mortar location or in-person business hub.

How Does VoIP Service Work?

VoIP works by converting digital signals over high-speed internet connections, allowing calls to other carriers on the public switched telephone network PSTN. Calls can come from conference phones, mobile devices, desk phones, or even computers. VoIP utilizes Session Initiation Protocol (SIP) for real-time communication and works in conjunction with various apps that are popular in office settings, such as WhatsApp or Skype.

Have Questions? Contact Us – A Real Person Will Answer

The risk of cyberattacks and the need for greater data security is a constant issue for today’s businesses. As an owner, you likely already know this and want to do more to protect your office from data breaches. When you contact us, you can talk to a real person and get real answers to any questions you might have about VoIP or any of our other services. Contact us today to learn more.